Help Center
How Can We Help You?
Find answers to common questions, get help with your subscription, or contact our support team for personalized assistance.
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Email Support
Get help from our customer service team via email.
Contact: support@apconews.com
Response Time: 24 hours
Live Chat
Chat with our support team directly on our website.
Contact: Available on website
Response Time: Immediate
Help Articles
Browse our comprehensive help articles and tutorials.
Contact: Self-service
Response Time: Immediate
Contact Form
Fill out our support form for personalized assistance.
Contact: Web Form
Response Time: 24-48 hours
Frequently Asked Questions
Subscriptions
How do I subscribe to APCO News?
You can subscribe to APCO News by visiting our subscription page and selecting a plan that fits your needs. We offer monthly, annual, and multi-year subscription options with various benefits.
How do I cancel my subscription?
To cancel your subscription, log in to your account, go to 'Subscription Settings,' and select 'Cancel Subscription.' Follow the prompts to complete the cancellation process. You can also contact our customer service team for assistance.
Can I pause my subscription temporarily?
Yes, you can pause your subscription for up to 3 months. Log in to your account, go to 'Subscription Settings,' and select 'Pause Subscription.' You won't be charged during the pause period, and your subscription will automatically resume at the end of the selected time.
Account Management
How do I reset my password?
To reset your password, click on the 'Forgot Password' link on the login page. Enter the email address associated with your account, and we'll send you instructions to create a new password.
How do I update my payment information?
Log in to your account, navigate to 'Account Settings,' then 'Payment Methods.' From there, you can add, remove, or update your payment information securely.
Can I access APCO News on multiple devices?
Yes, your APCO News subscription allows you to access our content on up to 5 devices simultaneously. You can manage your devices in the 'Devices' section of your account settings.
Technical Support
The APCO News app is not loading properly. What should I do?
First, try closing and reopening the app. If that doesn't work, check your internet connection, ensure your app is updated to the latest version, and restart your device. If problems persist, please contact our technical support team.
How do I clear my cache on the APCO News website?
Clearing your cache can help resolve many common issues. In most browsers, you can do this by pressing Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac), then selecting 'Cached images and files' and clicking 'Clear data.'
Can I download articles to read offline?
Yes, with our mobile apps, you can download articles to read offline. Look for the download icon next to articles you want to save. Downloaded content can be accessed in the 'Saved' section of the app, even without an internet connection.
Content & Editorial
How do I submit a correction or report an error?
If you spot an error in our reporting, please email corrections@apconews.com with the headline, date, and details of the error. Our editorial team reviews all correction requests and makes updates as appropriate.
How can I submit a news tip?
We welcome news tips at tips@apconews.com. For sensitive information, you can also use our secure tip submission form or contact our newsroom directly at newsdesk@apconews.com.
How do I contact a specific reporter or editor?
APCO News journalists can be contacted via email, typically in the format firstname.lastname@apconews.com. Many reporters also include their contact information in their author profiles on our website.
Help Articles
Subscription Management
Learn how to manage your subscription, update billing information, and change your plan.
View ArticlesMobile App Support
Get help with the APCO News mobile app for iOS and Android devices.
View ArticlesAccount Security
Learn about password management, two-factor authentication, and keeping your account secure.
View ArticlesStill Need Help?
If you couldn't find the answer you're looking for, our customer support team is ready to assist you. Contact us via our web form or email for personalized help.